Refund policy

Returns & Refund Policy

We want you to feel completely satisfied with your purchase.
If you wish to return an item, you may do so within 14 days of receiving your order, in accordance with the Israeli Consumer Protection Law.

Returns are accepted under the following conditions:
• The item has not been worn, used, or damaged, and is returned in its original condition and packaging.
• A receipt or proof of purchase must be provided.

You can return your item in one of the following ways:
1. In-person return to our warehouse at:
5 Tel Giborim St., Tel Aviv – 3rd floor, room 321 (E-House offices).
2. Pick-up service – a courier can collect the package from your address at a cost of ₪35, which will be deducted from your refund.

Once the item has been received at our warehouse and passed quality inspection, a refund will be issued to your original payment method within up to 7 business days from confirmation.

Please note:
• For hygiene reasons, lingerie, earrings, and intimate accessories cannot be returned or exchanged.

 Refunds 

After receiving your item we will examine it and notify you, by e-mail, that we have received the returned item. Immediately after inspecting the item, we will inform you of the status of your refund. You will receive the credit within a maximum of 14 days from the date of confirmation of the item’s return.

For assistance or if you have any questions, e-mail info@lfillede.com

In the event a transaction is canceled, the customer will pay the cost of shipping the product back to the company. If the return and credit are approved, as stated in the Refunds section, the company will credit the customer for the cost of return shipping.

 Contact us

 If you have any questions on how to return your item to us, contact us by e-mail: info@lfillede.com

These regulations are the legal basis for placing orders and surfing on the website and are the sole regulator of relations between the company and customers surfing on the website and/or placing orders through the website.

We retain the right, at our sole discretion, to change or replace these terms at any time. If the revision is substantial, we will try to provide notice or an update at least 30 days in advance before all new terms come into force; a substantial revision will be determined at our sole discretion.

The website administration undertakes not to make any use of the customer details registered on the website and not to share them with any third party, other than for the operation of the website and implementation of customer orders.

If you feel that items purchased through the website are defective in any way, please contact us by telephone: at 054-763-7705, or by e-mail: info@lfillede.com

The company will handle all inquiries as quickly as possible, in order to ensure that the customer is completely satisfied.

It is prohibited to use any information in the data or contents presented on the website for any purpose whatsoever without authorization from the company and copyright holder.

All of the company’s trademarks are owned by the company, and may not be duplicated or copied.

The company may stop and terminate access to our service and website on an immediate basis, without advance notice, if it identifies a breach of any of the provisions and terms of the website according to the regulations.

The company uses the most stringent data protection standards in order to ensure a confidential purchasing process, and, to the best of its ability, to protect the confidentiality of the information and privacy of its customers. 

For any questions, clarification, or inquiries, please contact the company’s customer service by email: info@lfillede.com 

Last updated: October 13th 2025

Please read these Terms of Use (“Terms”, “Terms of Use”) before using the "https://lfillede.com" website operated by LA FILLE DE Fashion Ltd. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service